Below are some answers to our Frequently Asked Questions:
Will my cake be ok in the fridge overnight if I collect it the day before my event?
Yes but only for buttercream cakes! All of our cakes can be eaten 24 – 48 hours after pick up. Keep it refrigerated at 3°C -5°C. Avoid direct sunlight, heaters or flames. Bring the cake to room temperature only 15 minutes before serving.
Never store fondant cakes in the fridge prior to serving. Fondant cakes are best kept at room temperature or air conditioned rooms. During rainy weather, store fondant cakes at air conditioned room at all times.
How do I place my order with you?
You can do this via email with Maybank2u online banking payment. Just let us know your preferred cake style, icing colour, cake flavour, along with reference pictures or inspiration board (if any) and we’ll look after the rest. Be sure to include your name, mobile number, the date and time you require your cake to be ready.
All payments can be made to our Maybank account:
512334323027 KEKANDCO SDN BHD
Attach banking receipt as proof of payment, once payment has been made. You will receive an email confirmation or a follow up Whatsapp message once your order has been approved.
Can I cancel my order once it’s been placed?
We require 72 hours notice to cancel an order. The non-refundable deposit will be applied as a credit to your next order in the event that a family emergency has postponed your event and you have given us at least 72 hours notice. All cancellations must be submitted in writing to firstname.lastname@example.org.
Kek & Co. is not responsible for damage that may occur to an order after pickup or delivery. If an order is not picked up, Kek & Co. is unable to provide a refund for the order. Kek & Co. will not be held responsible once cakes are delivered to venues.
Can you write a personalised message on my cake?
If you would like your cake personalised, we highly recommend purchasing a customised cake topper from us as it complements better with our style of cakes, and a lot more awesome to match. Our signature laser cut cardstock cake toppers are each priced at rm35 for standard size, and rm40 for large. Acrylic toppers start at rm65.
I’ve seen a cake on your Instagram feed that I really like. Can you make something similar?
Yes. Just print screen our Instagram pictures of your preference, or mention the cake name/description and attach it over to us with your order. Please note that all our cakes look unique, with no cake being exactly the same.
Can you make a cake that uses fondant? Can you copy a picture from another cake maker?
Yes, our cake artists are pretty versatile and can work with both fondant and buttercream. However, we have a distinctive style that we take pride in and rather not copy another cake maker. We only use reference pictures of other cake makers as inspiration or guidelines to visualise your preferred design outcome.
What flavours do you have?
We only provide two classic flavours which are Vanilla and Chocolate, with chocolate being our best selling flavour. All of our recipes are based on pound cakes and we do not provide sponge or cheese cakes, as most of our designs require a sturdy foundation.
What are your cake ingredients?
Flour, Sugar, Eggs, Milk, Butter, Salt, Baking Powder, Icing Sugar (and food colouring for buttercream cake frostings).
Can you make my cake less sweet?
Can you make my cake less sweet?
The content of sugar in our cakes have already been lessened from our original recipe, hence our cakes are not too sweet. However we cannot lessen the content of sugar in our buttercream is it will compromise the texture and structure of the cream.
Do you make Vegan Cakes? How about Gluten Free?
No, sorry! All of our cakes contain flour, eggs, milk and butter and we are unable to substitute these ingredients in our recipes.
What’s the best way to take care of my cake once I collect it from your kitchen?
Keep the cake box on the floor of your car and make sure the air conditioning is on. Never place your cake box on the back seat or car boot, do ensure your box is secure and avoid direct sunlight. It is important to remember that your Kek & Co. cake is a delicate and perishable product. Once the cake is in your care it is important to follow these instructions, as Kek & Co. will not take responsibility for any damage incurred during transportation.
Do you do deliveries to homes and venues?
Yes, we provide delivery service via a third party company within Klang Valley for a fee that varies upon location. We recommend deliveries to be arranged straight to the address of the celebration venue to ensure the quality of your cake is not compromised during transportation.
I’m still stuck on how to order a cake and want to talk to someone – who can help?
EMAIL US: email@example.com
CALL US: 037931 4474 (10AM-7PM only)
If there is no answer we’re most likely assisting other customers or busy in the kitchen. Please leave us a message and we will return your message within 48 hours.